FAQ

How Do I Check My Order Status?

If you are a registered customer, Click “My Account” link located at the top of each page >   “My Orders” to see your order status.

If you are not a registered user, you can contact Customer Service at +86 13691791095 or email us at lilybandinfo@gmail.com. Customer Service hours are 9am to 5pm (PST/PDT) Monday through Friday.

What Is Your Pricing, Payment & Refund Process?

All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. We charge sales tax for all online orders that are being shipped to locations in California only. International customers will be responsible for all taxes and duties associated with the shipment of their order. Coupon and other Promotional codes are limited to one per order. They cannot be combined.

Do You Have A Price Matching Policy?

We do not offer a price matching policy on orders placed through the lilyband.com website.

Do You Offer Price Adjustment?

If within two weeks of your order date, we permanently reduce the price of an item you purchased, we'll happily adjust the sale price for you. Please note that we can only make one sale adjustment per item. The item must be in the same color and size, and in stock. All goods originally purchased at a sale price and items included in special Extra Savings events are excluded from any adjustments.

How Do I Cancel An Order Or Backorder?

Regrettably, once an order is confirmed, we cannot assure that this can be cancelled. Due to the high number of daily shipments we handle.We aim to pack and ship out your order as quickly as possible. If you need to cancel, please contact customer service by using the "Help" form located on all store pages or call as soon as possible on +86 13691791095  after the order has been placed.

If the order has already been processed, you are more than welcome to return your order once it has been delivered. 

Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.

Preorders: Any preorder can be cancelled prior to it being processed and shipped. If you need to cancel, please contact customer service by calling +86 13691791095.

How Do I Update My Account Information?

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.